TERMS AND CONDITIONS

Introduction

These Terms and Conditions govern your use of the website operated by Carolyn Hitchcock (https://carolynhitchcock.co.uk/) and the services provided through it. By accessing this website and using my services, you agree to comply with and be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before accessing or using my website or services. If you do not agree with any part of these terms, you must not use my website or services.

Definitions

In these Terms and Conditions:

“I”, “me”, “my” refers to Carolyn Hitchcock, operating as a sole practitioner
“Website” refers to the website located at https://carolynhitchcock.co.uk/ and any associated subdomains
“Services” refers to any online classes, one-to-one sessions, workshops, or other services provided by me
“You”, “your” refers to the user or viewer of my website or the client using my services
“Content” refers to all information, text, images, data, links, software, or other material accessible through the website or provided as part of my services

Therapeutic Approach and Disclaimer

While I offer techniques and practices designed to support wellbeing, my services are not intended to replace professional medical or psychological treatment. I do not diagnose or treat medical conditions, and my services are not a substitute for medical care.

If you are currently receiving treatment from a healthcare provider or mental health professional, you should consult with them before participating in my services. If you have a medical emergency, you should seek appropriate emergency medical assistance or contact your healthcare provider.

I make no guarantees regarding the results you may experience from my services, as outcomes can vary between individuals.

Website Use and Content

Intellectual Property

All content published on my website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is my property or the property of my content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may access, view, and print materials from the website for your personal, non-commercial use, provided you do not modify or delete any copyright, trademark, or other proprietary notices.

License and Website Access

I grant you a limited license to access and make personal use of my website. This license does not include:

Modifying or copying the materials
Using the materials for any commercial purpose
Attempting to decompile or reverse engineer any software contained on the website
Removing any copyright or other proprietary notations from the materials
Transferring the materials to another person or “mirroring” the materials on any other server

User-Generated Content

If you submit or share any content on my website, including comments, feedback, or testimonials, you grant me a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, translate, and distribute such content in any existing or future media formats.

You represent and warrant that any content you submit does not violate the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights.

I reserve the right to remove any content that I deem, in my sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable.

Service Terms

Booking and Registration

By booking a one-to-one session, registering for a workshop, or subscribing to a membership, you agree to provide accurate and complete information and to update such information to keep it accurate and current.

Payment Terms

All payments must be made in accordance with the payment methods specified on the website. Prices for services are subject to change without notice. All prices are in British Pounds (GBP) and include applicable taxes.

Online Services and Technical Requirements

For online classes and sessions, you are responsible for ensuring you have the necessary technical requirements, including compatible hardware, software, telecommunications equipment, and Internet service. I am not liable for any disruption to services due to your technical issues, Internet connectivity problems, or compatibility issues.

Membership Terms

Monthly memberships are subject to the following terms:

Billing occurs on a monthly basis
You may cancel your membership at any time by providing notice at least 3 business days before your next billing date
Upon cancellation, you will retain access to membership benefits until the end of the current billing period
No partial refunds will be issued for unused portions of a membership period

Cancellations and Refunds

Please refer to my separate Cancellation & Refund Policy for detailed information regarding cancellations, rescheduling, and refunds. The Cancellation & Refund Policy forms part of these Terms and Conditions.

Liability and Disclaimers

Disclaimer of Warranties

My website and services are provided on an “as is” and “as available” basis. I make no representations or warranties of any kind, express or implied, regarding the operation of my website or the information, content, materials, or services included.

To the fullest extent permissible by applicable law, I disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

I shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

Your use or inability to use my website or services
Any unauthorized access to or use of my servers and/or any personal information stored therein
Any interruption or cessation of transmission to or from my website
Any bugs, viruses, trojan horses, or the like that may be transmitted to or through my website

In no event shall my total liability to you for all claims arising from or relating to these Terms and Conditions, my website, or services exceed the amount paid by you to me during the six (6) months prior to the claim.

Indemnification

You agree to defend, indemnify, and hold me harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of my website or services, or your violation of these Terms and Conditions.

Links to Third-Party Websites

My website may contain links to third-party websites or services that are not owned or controlled by me. I have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that I shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Changes to Terms and Conditions

I reserve the right to modify these Terms and Conditions at any time, and such modifications shall be effective immediately upon posting on the website. You agree to review these Terms and Conditions periodically to be aware of any modifications. Your continued use of the website or services after any modifications indicates your acceptance of the modified Terms and Conditions.

Privacy Policy

Use of my website and services is also governed by my Privacy Policy, which is incorporated by reference into these Terms and Conditions. Please review the Privacy Policy to understand my practices.

Cookie Policy

My use of cookies on the website is detailed in my Cookie Policy, which forms part of these Terms and Conditions.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions.

Contact Information

If you have any questions about these Terms and Conditions, please contact me:

Email: hello@carolynhitchcock.co.uk
Website: https://carolynhitchcock.co.uk/

Last Updated

These Terms and Conditions were last updated on March 20, 2025.